Remote control is only possible when this application is running. Save the downloaded file to your desktop and double-click on the ITS QuickSupport icon to start the software. Older Macs - download Mac QuickSupport Tool for macOS 10.10 If that happens right click on the zip file and choose Open. Depending on your security settings, you may get an error. If your web browser does not automatically extract the ITS QuickSupport program, open the zip file to extract it. Mac QuickSupport Tool for macOS 10.11+ ITSQuickSupport.zip This is a zip archive file. Windows QuickSupport Tool ITSQuickSupport.exe This download is a program file that you can double-click to run. Do not run QuickSupport and allow remote control unless you are on the phone with a tech and understand what is being done via remote support. QuickSupport should only be run when you are on the phone with ITS support staff. TeamViewer is the name of the software we are using to provide QuickSupport. ITS QuickSupport is a tool used by the ITS Support Center to provide remote computer assistance in support of the Help Desk and Standard Desktop Support services.
